DUST AND TRAILS
Privacy Policy
At Dust and trails, we respect your privacy as much as we respect the mountains. We are committed to protecting the personal information you share with us when booking a motorcycle expedition or visiting our website. This policy explains what we collect, why we need it, and how we keep it safe.
1. Information We Collect
To organize high-altitude expeditions, we need specific details to ensure your safety and secure your logistics. When you book a tour or contact us, we may collect:
-
Personal Details: Name, email address, phone number, and emergency contact information.
-
Operational Documents: Government ID details (Aadhar, Passport, Driving License) required for hotel check-ins and government permits.
-
Technical Data: When you visit our website, we automatically collect basic analytics data (like your IP address, browser type, and device) to help us improve site performance and user experience.
2. How We Use Your Data
We do not sell, trade, or rent your personal information to third parties. We use your data strictly to execute your adventure.
Your information is used to:
-
Process your booking and confirm your ₹2,500 token deposit.
-
Secure hotel rooms, backup vehicles, and motorcycles for your specific group.
-
Respond to your inquiries and send critical trip updates or briefing materials.
3. Third-Party Sharing & Ladakh Permits
Operating in restricted regions of the Himalayas requires collaboration. We only share your necessary details with trusted partners directly involved in your trip:
-
Government & Military: We must submit your ID and personal details to the local administration and Indian Army to secure Inner Line Permits for restricted areas like Nubra Valley, Pangong Tso, and Hanle.
-
Hospitality Partners: We share basic guest lists with our pre-booked hotels and campsites.
4. Payments & Financial Security
Dustandtrails does not store your credit card, debit card, or UPI PIN data on our servers. All online transactions and balance payments made via UPI, bank transfer, or third-party payment gateways are encrypted and handled directly by secure financial institutions.
5. Cookies & Tracking
Our website uses cookies and tracking tools (like Google Analytics) to understand how riders interact with our site. This helps us optimize our pages. You can disable cookies at any time through your browser settings without affecting your ability to browse our tours.
6. External Links
Our website may contain links to external sites (like our Instagram, YouTube, or gear partners). Once you leave our website, we are not responsible for the privacy practices of those external platforms.
7. Your Rights
You have the right to access, update, or request the deletion of your personal data from our marketing and email systems at any time.
(Note: We must retain booking and permit records for legal and tax compliance).
Contact Us:
If you have any questions about how we handle your data, please contact the team directly at info@dustandtrails.com.
